Frequently Asked Questions

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Account

State administrators sometimes identify accounts that no longer require access to PMP AWARxE. If you believe that your account was improperly deactivated, please contact your state administrator’s office.

Browsers

PMP AWARxE supports Google Chrome, Firefox, Safari, and Internet Explorer version 8 and higher. If you attempt to access PMP AWARxE with an unsupported browser, you will be redirected to a web page containing links to compatible browser versions.

Note: For Internet Explorer, Compatibility View must be disabled. Located under Tools >> Compatibility View Settings, please ensure that "Display all websites in Compatibility View" is not checked and that "pmpaware.net" or "pmpclearinghouse.net" is not in the list of "Websites you've added to Compatibility View". If they are, select them from the list and click the Remove button.

For Internet Explorer, Compatibility View must be disabled. Located under Tools >> Compatibility View Settings, please ensure that "Display all websites in Compatibility View" is not checked and that "pmpaware.net" or "pmpclearinghouse.net" is not in the list of "Websites you've added to Compatibility View". If they are, select them from the list and click the Remove button.

Delegates

You can register as a delegate by selecting the “Delegate” role option when you create an account within PMP AWARxE. You must provide the email address of a supervisor who is already registered within PMP AWARxE. Delegates can provide email addresses of more than one supervisor, but supervisors must approve the delegate request before the PMP administrator will be able to approve the account for access.

More information about delegate account registration, including a step-by-step walkthrough, is available in the state PMP AWARxE User Support Manual under Registering as a Delegate section.

Yes. Delegates must enter the email address of a registered supervisor to submit their registration. The supervisor’s information will be displayed in a list if they have an active account. Supervisors are required to approve delegate accounts prior to state administrator approval. For this reason active supervisor accounts are required.

Password

If you have forgotten your password or your password has expired, you can use the “Reset Password” link located on the PMP AWARxE log in screen. You will be asked to enter your registered email address to reset your password. You will receive an email containing a link to change your password for your account.

NOTE: The link in the email is only valid for 20 minutes. If you click the link after 20 minutes, you will be prompted to enter your email address again to generate another email with a new link.

Registration

State administrators manage the approval of user accounts for PMP AWARxE. If you have questions about the current status of your account (awaiting approval, rejected, or deactivated), please contact your state administrator’s office.

State administrators can update user account information and registration requests. If an account change is needed, please contact your state administrator’s office.