Frequently Asked Questions

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Registration

On the PMP AWARxE website, you will select "Create an Account." You will be prompted to enter your email (which is also your username) along with a preferred password.

Password requirements are as follows:

  • Must be at least 8 characters long.
  • Must contain at least one upper case letter, one lower case letter, and one special character.
  • Passwords cannot contain spaces and cannot match the previous twelve passwords used.
On the following page, you will select your role. You can select more than one role within the same category.

You will enter your personal and work information on the following page. The required fields are indicated with a red asterisk. Once all information is entered, you can click "Submit Your Registration." A welcome screen will appear that displays the status of your account. 

If you need additional assistance please contact the helpdesk either by calling the toll-free number located in the upper and lower right corners or click the 'contact us' button to submit a ticket.

This error message typically means that you have an established account related to the email address you are attempting to register and that you would not need to register again as this may have been completed on your behalf. To access your PMP account please reset your password.  

You can reset your password using the “Reset Password” option on the login screen

If you need additional assistance please contact the helpdesk either by calling the toll-free number located in the upper and lower right corners or click the 'contact us' button to submit a ticket.

Login Assistance

Go to log in screen

  • Please note that after 4 failed login attempts the PMP AWARxE account will lock out the account holder for 10 minutes. The requester will need to wait 10 minutes before attempting to use the "Reset Password" feature.

Click on the "Reset Password" link.
Enter the email address registered with the site.
You will then receive an email with a link to reset your password. How quickly you receive the password reset email will depend on internal firewalls, spam filters, etc.
If you are not able to receive, the password reset email, look for the email in your junk or spam folder.
Make sure no-reply-pmpaware@globalnotifications.com is added to your safe sender and/or contact list to prevent the email from being blocked by firewalls or spam filters.

If you need additional assistance please contact the helpdesk either by calling the toll-free number located in the upper and lower right corners or click the 'contact us' button to submit a ticket.

Once you have received your password reset email, note that the link is only good for 20 minutes. When you click the link, you will be taken to a screen to create a new password.

If you need additional assistance please contact the helpdesk either by calling the toll-free number located in the upper and lower right corners or click the 'contact us' button to submit a ticket.

Account Administration

The State Administrator manages the account approval process. To check on the status of a registration request, please contact your state administrator directly.

  • Option 1.) Update your email address by clicking on "User Profile" and selecting "My Profile." You may then see the option to change and re-enter your new email address. Enter the desired email address in the first field and then re-enter your new email address in the second field to confirm accuracy before clicking "save changes" at the bottom right of the page. Your email has now been changed.
  • If you do not see these fields, please see option 2.
  • Option 2.) To update your account email address, please contact your State Administrator, as they will be best able to assist you.

If you need additional assistance please contact the helpdesk either by calling the toll-free number located in the upper and lower right corners or click the 'contact us' button to submit a ticket.

Delegates

The Delegate Management screen in your User Profile allows you to view or edit the account information of delegates on your account. You can view, reject, or remove delegates from this screen.

More information about delegate management is available in the state PMP AWARxE User Support Manual under the Managing Delegates section.

If you need additional assistance please contact the helpdesk either by calling the toll-free number located in the upper and lower right corners or click the 'contact us' button to submit a ticket.

Password

Under User Profile you have the option to reset your password. You can also reset a forgotten password from the login screen by clicking "Reset Password”.

More information about password management is available in the state PMP AWARxE User Support Manual under the Password Management section.

If you need additional assistance please contact the helpdesk either by calling the toll-free number located in the upper and lower right corners or click the 'contact us' button to submit a ticket.

Patient Information

This means multiple patients were identified as matching your search criteria. The administrator must manually consolidate these records. Once these patient records are correctly consolidated this message will not appear again for this patient record.

More information about multiple patient records is available in the state PMP AWARxE User Support Manual under the Multiple Patients Identified section.

If you need additional assistance please contact the helpdesk either by calling the toll-free number located in the upper and lower right corners or click the 'contact us' button to submit a ticket.

Blank patient Rx request results occur when the patient being searched for is found with no prescription records for the time period specified. If you believe this is an error, please contact the helpdesk either by calling the toll-free number located in the upper and lower right corners of this screen for assistance or click the 'contact us' button to submit a ticket.

In RxSearch, under Request History you will find a list of all patient searches you or your delegates have performed in the last 30 days. This list includes successful requests and results, and results that are pending processing by the state PMP Administrator. Requests older than 30 days will not be displayed in this list.

This occurs when no patient records match the search criteria entered or are not found in the time period specified. If you believe this is an error, please contact the helpdesk either by calling the toll-free number located in the upper and lower right corners of this screen for assistance or click the 'contact us' button to submit a ticket.

Reports

Get Adobe Acrobat Reader Patient Rx Request Tutorial

The prescription records submitted by dispensing pharmacies or facilities can sometimes contain errors. These errors require correction before being accepted into the database and are subject to the reporting timelines of the pharmacy. It could also be that the criteria you are searching does not match the patient records. If you believe this is an error, please contact the helpdesk either by calling the toll-free number located in the upper and lower right corners of this screen for assistance or click the 'contact us' button to submit a ticket.